| Our mission: Making life more beautiful, passing on a more beautiful planet.
Our promise: Caring for people, caring for the planet.
Our Clarins Unlimited ambitions: Become the global skincare and natural make-up authority, the best in class in consumer intimacy and responsible beauty.
Thanks to your role and your engagement, you will contribute to our global strategy and performance, in line with our Clarins We Care roadmap and our Diversity, Equity and Inclusion approach.
Providing beauty treatments ensuring that each customer feels valued and unique. Actively participating in team goals, planning and executing events, maximising new launches and establishing customer loyalty.
Service Delivery
- Aware of customer selling cycles and developing skincare and colour conversations with all customers where appropriate.
- Maintain interaction and engagement with customers maximising opportunities for increasing average unit sales.
- Ensure you have an understanding and actively implement the Clarins national and bespoke promotional programme for both the counter and the Skin Spa.
- Build customer loyalty, utilising all digital tools, keeping customers returning to the brand.
- Responsible for selling the unique brand differentiation within Clarins Professional treatments.
- Utilise all training tools to promote products and services both within the Spa and when promoting the brand on counter.
- Set up and attend special events to raise brand awareness.
- Maximise opportunities through brand eventing, new launches and promotions whilst never losing focus on core products.
- Adapt selling and customer service tools to different customer profiles and offering 5-star service to everyone.
Relationship Management
- Build an effective working relationship within the Skin Spa and Retail Team.
- Communicate effectively with all levels of Store and Clarins management team.
Data & Analysis
- Maintain awareness of KPI targets and business objectives.
- Complete all required paperwork accurately and on time.
- Ensure the company booking procedures are followed at all times.
- GDPR compliant.
Brand values
- Uphold consistently high standards of customer service, encompassing extensive product knowledge and proficient execution of professional treatments following Clarins (UK) Ltd treatment guidelines.
- Portraying a professional image and maintaining brand identity through Clarins grooming and uniform standards.
Clarins treatment /Health safety
- Ensure that the treatment rooms are fully stocked with the necessary products and equipment required to carry out the full range of services.
- Maintain a high standard of hygiene in the Clarins treatment room and all other areas of the Skin Spa.
- Adhere to all Health and Safety guidelines.
CANDIDATE PROFILE
As an inclusive employer, we favor skills, backgrounds, experiences, and ideas.
- NVQ Level 2 & 3 Beauty Therapist qualifications.
- Hands on experience and commercial awareness.
- Exceptional customer service skills.
- Articulate and confident communicator.
- Ability to create memorable experiences ensuring that every client feels special and wants to return.
- Self-motivated with a high level of enthusiasm and engagement.
- Pro-active mindset and an eagerness to learn.
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