In line with LCBT’s vision and mission, AIMS is at the centre of everything we do.

  • Aspirational: Encourage and enable individuals to attain their individual social and economic ambitions.
  • Inspirational: Achieve high standards by delivering high standards.
  • Motivational: Provide knowledge and a world class experience.
  • Supportive: Recognise and value every person as an individual with individual challenges, needs and aspirations.

As a college, core British Values, listed below, are our guiding principles and are integral to everything we do and promote across all departments.

  • The rule of law.
  • Individual liberty.
  • Mutual respect.
  • Tolerance of different Faiths and Beliefs.



A student's induction takes place at the beginning and throughout the first few weeks of their course. The Induction process will cover an introduction of the college facilities, services and Study Programme information, including the learner support departments within the college.

During their induction, they will:

  • Have an introduction to the full Health and Safety, Safeguarding and Welfare information and Single Equality & Diversity Policies and procedures.
  • Meet their course tutors, who will explain the timetable, course content, assignments and assessment requirements.
  • Receive their electronic ID badge, & uniform.
  • Have a comprehensive explanation of their day to day learning over the coming programme.
  • Receive information on general Rules and Regulations at the college, including presentation and behaviour guidelines.
  • Receive information on college services and learning resources, which can help they with their studies and with their life at college.
  • Complete a diagnostic assessment (if working towards their English and Maths) to identify what level they are working at or towards.
  • Complete their Learner File to help they evaluate their strengths, interests and identify areas of progression or development into further training and employment.
  • Have a tour of the buildings showing they the correct fire drill procedures.
  • Receive information on their mandatory external exhibition/event days.


Their programme has been carefully planned to enable they to move through the course and achieve their qualification aim which must be completed on the planned end date. Their study programme will also contain elements of English, maths and ICT, essential skills required in the workplace. Some of this will be integrated into their vocational course, and some learners will be required to study and achieve these qualifications alongside their vocational, this will all be on their ILP (individual learning plan). 100% attendance is expected to receive the learning required and to complete on time. If assessments or any other work is outstanding at the end of their course, they may be required to pay a fee of £25 per assessment. This fee will contribute towards the additional support and planning that is provided beyond the planned end date. In exceptional circumstances a meeting will be arranged to discuss their needs and set a further completion plan. It is important that they attend this scheduled meeting in order for their extension to be authorised.



Praise, Suggestions and Complaints forms can provided by the Customer Services team, via College Website and Moodle, a learner's tutor, Admissions and Salon Reception. The time line below outlines how their Talk Back will be handled. Please note that this procedure is different to appealing an assessment which can be found under the Formal Appeals procedure section of this Handbook



If a learner is under the age of 18 on 31st August 2018 and they have not achieved either GCSE English Language or GCSE Mathematics grades A* to C/or 9-4, they will be required to work towards achieving further qualifications in these subjects, as part of the governments study programme requirements. All learners are required to spend a minimum of two hours per week developing their English/Mathematics skills as instructed by their subject lecturers and tutors, and this will be monitored.

At LCBT we are committed to ensuring they have all relevant skills to progress into further or higher education and employment. Qualifications in English and mathematics are essential and are just as important as their vocational subject, as they are demanded by employers. Attendance is compulsory and failure to commit to developing their English/mathematics skills will affect their place on their study programme.

Learners will be charged a £7.50 administration fee if they fail to sit an exam as a result of unauthorised absence.

The college will charge for examinations re-sits when the following applies:

  • Where the required attendance or completion of work has not been achieved.
  • Where a learner fails, without good reason, to sit an exam which the college has paid for.



Financial support information is available on the Student Support Services section on Moodle and the college website, where forms can be downloaded. Application forms for Financial Assistance can also be accessed from the Customer Service Desk.


If a learner is 16-18 and in full time education a parent or guardian must apply for a 16+ Zip Oyster photo card for they. This card allows a them to travel at a reduced rate on bus, Tube, tram, DLR, London Overground and most National Rail services in London.

If they're 18+ and studying full time or part time they may be eligible for an 18+ Student Oyster photo card which entitles they to 30% discounted travel. If they receive job seekers allowance they may be entitled to a travel discount card. For more information contact their job centre advisor.

To apply for discounted travel online go to or collect an application form from their local post office.

For more information go to local post office.


Financial support may be available to learners experiencing hardship and with an annual household income below £27,000.00

  • 16-18 year olds are eligible to apply for support from the Bursary Fund
  • 19+ learners are eligible to apply for funding from the Discretionary Learner Support or the Advance Learning Loans Bursary Fund.

Access to learner support funds are assessed on a case by case basis and approval is not guaranteed. Funding is subject to availability.


Learners aged between 16-18 on 31st August 2019 with a household income of £16,190.00 and below and those aged 19-25 who are subject to a Learning Difficulty Assessment or Education Health and Care Plan may be eligible to FE free meals.

Learners will need to complete the PayMyStudent online application to qualify for this support. (See link below) (This is an online form to complete when applying for FE Free Meal vouchers. This can only be completed once you have started your course and have a student ID)

Please note: There is no canteen on site, but there are rest areas for students to relax and eat their own lunch; this can be brought from home, but we are also in the heart of London, so there are plenty of places to buy food for lunch in the local area.



Some learners will require individual and tailored support to gain academic success which is why we have a number of services to ensure a smooth transition into college and to assist with the educational achievement for all those who require additional learning support.

Learners who are in care or have left care may be eligible to receive some of the below support:

  • Additional Learning Support staff to assist they with any learning difficulties or barriers.
  • Information and guidance on how to access financial support of up to £1,200.00.
  • Mentoring and 1 to 1 assistance with action planning and goal setting, including signposting to support organisations to reduce any barriers to learning.


LCBT is committed to ensuring people with disabilities, including those with learning difficulties and Mental Health Barriers, are treated fairly and aims to prevent learners from being discriminated against or denied any educational or social opportunity on the grounds of disability or a protected characteristic.

As a college our aim is to offer support and implement any reasonable adjustments to ensure that learners, staff and visitors are not substantially disadvantaged.

Requests for reasonable adjustments or special consideration will be considered, in accordance with legislation and procedures, to ensure no learner or visitor is disadvantaged.

LCBT refers to the relevant awarding organisations policy website for the following policies:

  • Access to assessment and qualifications.
  • Guidance and regulations relating to candidates who are eligible for adjustments in assessment.

If you would like to find out more information on any of the services listed above, please speak to a learner's tutor who will offer assistance and refer to the Learning and Development Assistant at LCBT or email

Further information related to the Company’s Single Equality & Diversity Policy or to report unfair behaviour or treatment email



Learner attendance is expected to be 100%. If the minimum requirement of Guided Learning Hours is not achieved, their qualification and progression on other courses will be put in jeopardy.

If they are ill, or cannot attend for any reason, a learner is expected to telephone 0207 208 1300 or email

Learners should give the following information:

  • Their name and group number.
  • The name of their lecturer.
  • The course they are attending.
  • Reason for absence/ lateness.
  • If they are absent they are required to notify their tutor as soon as possible. If they are ill they may be required to provide a doctor’s certificate as evidence of their absence.
  • Authorised absence – This means their tutor has given they formal permission to be absent during a timetabled lessons.
  • Unauthorised absence – This means they have not provided notice or evidence of an absence prior to being absent, and means they have not been given formal permission to be absent from timetabled lessons.
  • Making up time – where they are absent from college and miss any timetabled sessions, they will be required to make this time back by attending additional day/s. This could be filtering into other classes, completing assessments in salon, supporting reception or using Moodle in the computer rooms to catch up on learning and revision. This will be planned by they and their tutor, and a making up time sheet completed. This is to ensure they have the GLH (guided learning hours) required to successfully complete their programme on time.
  • If they are more than 15 minutes late for their class they will not be allowed to enter the session until authorised by the tutor, this is to avoid disruption to other learners.
  • If they have to leave college before their scheduled finish time they must gain authorisation. All external appointments must be booked in their personal time to avoid disruption to their Study Programme. If they leave the college premises without notifying their tutor the disciplinary procedure will be followed.


LCBT encourages all learners to progress to next levels with LCBT following completion of their current programme. However, progression opportunities will be awarded based on a positive reference provided by their tutors at the end of their course.

Failure to obtain a positive reference, will impact on their progression onto any LCBT course. For more information on progression opportunities and references, speak to their tutor.

If a reference is required to support progression into employment, further or higher education, we will provide a standard reference which confirms their study programme outcome, start and end dates.


LCBT expects all learners to:

  • Treat all learners, staff and visitors with courtesy and respect at all times.
  • Work actively with tutors to plan and take responsibility of their own learning to meet deadlines and targets in order to complete the study programme on time.
  • Adhere to college uniform rules and bring necessary learning resources to all lessons.
  • Abide by assessment and examination rules.
  • Acknowledge and follow the Health and Safety, Equality, Diversity and Inclusion, Safeguarding, Learner Disciplinary, Anti-bullying and Harassment policies.
  • Act professionally and responsibly at all times.
  • Respect the college environment and play an active role in keeping it safe, clean and pleasant for all.




Shoes are not supplied as part of your uniform, so must be provided by yourself. For beauty related courses, shoes must be flat, black, and plain (completely free of logos, adornments, wording, patterns etc), with no open toes or open heels for Health & Safety reasons. For females, black, plain ballet pumps or plain, black plimsolls are ideal. For male students, smart, black leather slip on loafers/lace-up shoes or plain black plimsolls would be suitable.


The college has very strict rules regarding wearing jewellery. Standards within the beauty industry have increased and become more stringent, to coincide with this, HABIA (the government-appointed standards setting body for hair, beauty, nails, spa therapy, barbering and African type hair) have raised the standards required to complete a course to reflect these standards. You cannot wear any jewellery whilst in theory/practical sessions at college or whilst performing treatments.


Tattoos must not be on display when you are in uniform. Any tattoos that are easily seen in areas such as neck, arms, face, hands, behind ears etc must be concealed with a flesh-tone plaster or with specialist tattoo concealing make-up. If you have a large tattoo/sleeve on your arm(s) then these will need to be covered with a flesh-tone latex sleeve to comply with Health & Safety regulations, as well as the strict standards set by HABIA.


Mixed Sex Groups

We are a diverse college and you may be in a group with both male and female students and ALL treatments that form part of the course will be practiced on you and you will practice on other students. If you prefer to be in a same sex group or cannot have certain treatments performed for medical reasons please ensure you let us know in your 1 to 1 interview.

Performing/Receiving Treatments

You MUST perform and receive all required treatments as part of your course. For example; HAIR COLOURING, HAIR STYLING, WAXING, MANICURE, and PEDICURES etc. dependant of the course you have selected. As you are studying to be a qualified Beauty professional, you must understand the sensation of the treatments in order to advise your clients once in the industry, this is the reason you are required to receive these treatments.


The following departments are available to support all learners with a range of services from assistance with developing employability skills, access to additional learning and pastoral support, as well as to maintain a safe environment for all learners.


The Student Services department consists of the following services:

  • Admissions
  • Job shop
  • Enrichment
  • Student Support
  • Customer Service Desk


The Admissions Team offers an open access drop in service for they to discuss progressing onto other courses once they have completed their studies. They also offer one to one advice, information and guidance on Open Days and can provide information on the courses available, course fees, kits and uniform.

If a learner changes their personal details they must inform Admissions immediately, so our records can be updated; this will ensure that their certificate is delivered to the correct address. If it is necessary to order a replacement certificate because the college does not have their correct details on file, they will be required to cover any costs involved.


The Job Shop is LCBT’s very own job placement service with a large network of employers in London and the surrounding regions and is available to assist with developing their employability skills. To access support from this service learners will be required to forward their CV to


LCBT believes it is important to bring influences from industry through our doors to ensure they are highly skilled and knowledgeable when they complete their qualification. We have a continuous calendar of events, industry and awareness talks to support learners with their personal development and employability skills..

There will also be compulsory exhibitions / events on their timetable for they to attend in order to develop their commercial skills, which will form part of their Study Programme.


The Student Support services will be able to help with the below:

  • Additional learning support that may be needed.
  • Welfare support/Referrals
  • Financial support


STUDENT ENQUIRY LINE ( 0207 208 1300
(TEXT PHONE) 0845 300 3909
DEBT ADVICE LINE 0808 808 4000
SAMARITANS 0845 790 9090
SANELINE 6pm to 11pm 0845 767 8000
Support and information for those with mental health problems and their families and carers
YOUNG MINDS (mental health helpline) 0808 802 5544
BEAT (beating eating disorders) 0845 634 1414
Offers help with pregnancy testing, crisis pregnancy counselling, abortion and emergency
NHS SMOKE FREE 0800 169 0169
RUNAWAY HELPLINE 0808 800 7070
SHELTER free housing advice 0808 800 4444
ALONE IN LONDON 020 7278 4224
PARENT LINE PLUS 0808 800 2222
WOMEN’S AID National domestic violence helpline 0808 200 0247
GINGER BREAD (support for single parents) 0808 802 0925
STONEWALL (LGBT helpline) 0800 050 2020
LOCAL POLICE (non-emergency line) 101
RAPE CRISIS LINE 0808 802 9999
NSPCC – Help for children and the young adults 0800 1111
NSPCC – Help for Adults worried about a child 0808 800 5000


USEFUL WEBSITES Offers information and advice on drugs awareness Provides information on all public services Child Exploitation and Online Protection Centre.Provides information and support on internet safety and reporting threats to children and theyng people online and offline. Provides online support for health concerns

Alternative funding which may assist with Education

City and Guilds Learner Bursary:

16-19 bursaries – Financial Support Information:

FE Free Meals:

Care to learn:

19+ Discretionary Bursaries – Financial Support Information:

Advance Learning Loans:



A professional appearance sets a good standard for their future in employment and is an expectation of any employer. Learners are expected to maintain high industry standards at all times whilst at college and when attending professional external events.

The standards expected are:

  • Professional language and behaviour to be used at all times
  • Adhere to all health and safety procedures and maintain hygienic, health and safety practices at all times such as washing their hands, kit and equipment, including their work area before and after each practical assessment
  • Full uniform to be worn at all times. For beauty and make-up learners, a black cardigan is allowed to be worn in theory classes but not in any practical session. Should they require a different uniform for religious reasons this must be discussed with their tutor
  • Footwear must be plain black shoes with no open toes, patterns or logos/ trainers must not be worn
  • Learners are to wear ID badges at all times, swiping in and out when entering and leaving the building
  • Maintenance of professional personal appearance and hygiene
  • Hair colour should appear natural and tied up neatly or tied back for shoulder length hair. Hair accessories must be discreet
  • No jewellery to be worn when in uniform and to be in line with health and safety regulations and procedures
  • Nails must be clean, short and unvarnished. Artificial nails will need to be removed prior to attendance at college to be in line with health and safety regulations
  • No smoking in uniform or surrounding the college premises or off site venues
  • No personal belongings, including mobile phones, bags and coats to be bought into theory and practical class rooms. All learners are provided a locker to store personal belongings. Clear LCBT bags are permitted in theory classrooms only. And can be purchased from salon reception
  • Padlocks for lockers must be bought in each day to store personal belongings
  • Bring to college the correct equipment needed to support their learning in both practical and theory lessons, for example pens, paper etc
  • Learners will be expected to perform and receive all treatments including hair, beauty and makeup

Behaviour Guidelines And Consequences Of Failure To Adhere To These

It is vital to ensure a safe and comfortable college environment, so that all college users, e.g. learners, staff, clients, etc. are able to enjoy and benefit from their time here. As in any large organisation, it is important to have clear guidance on the type of behaviour that might impact negatively on other people and must be avoided. This will also prepare they for the professional standards expected in their relevant industry. The lists which outline behaviour and performance concerns, which the college deal with by following the disciplinary procedure, however these lists are not exhaustive.

Unsatisfactory Academic Performance

  • Failure to complete adequate revision for tests
  • Persistent / frequent lateness, i.e. more than twice to all sessions
  • Persistent / frequent absence
  • Failure to hand in assignments on time and to the required standard
  • Failure to complete practical assessments
  • Refusing assessment opportunities
  • Failure to attend or participate in other compulsory elements of the course, e.g. work experience, timetabled classroom sessions, English and/or Maths sessions
  • Failure to attend lessons with required materials
  • Failure to attend events / enrichment or to make up hours missed from enririchment
  • Failure to attend compulsory scheduled tests

Unacceptable Behaviour

  • Failure to observe college policies, regulations or procedures.
  • Failure to observe safety or security regulations or procedures.
  • Abusive language, rude attitude or disrespectful behaviour towards any lecturer, member of staff, learner, college user or visitor on any part of the college premises whether on or off college premises.
  • Deliberate misuse of, damage to or misappropriation of any learning material and/or equipment, furniture, fitting or other property belonging to the college or any of its users.
  • Any activity, whether on or outside the college premises, which threatens the wellbeing of any college users, including the use of mobile phones on college premises unless authorised.
  • Obstruction or attempted obstruction of the entry of staff, learners and authorised visitors to college premises (or any part of the college premises) or prevention of members of the college conducting their legitimate business in the college.
  • Disruptive or noisy behaviour, including the inappropriate use of mobile phones and electronic equipment.
  • Unauthorised use of websites particularly those citing hatred towards British Values.
  • Cheating, plagiarism (passing off other people’s work and/or ideas as their own), copying of other learners’ work or from other sources such as websites or textbooks.
  • Refusing to carry out assessments when requested.
  • Refusing to receive or perform assessments in practical sessions.
  • Intentionally damaging college property.
  • Alterations of assessment materials.
  • Not following staff instructions.

Unacceptable IT Use guidelines:

  • Use of mobile devices unless permission has been given to do so.
  • Seek, retrieve, display or download information which is obscene, extremist or pornographic.
  • Inappropriate use of Social Media, Internet or applications to create, write or distribute material which could be considered harassing, offensive, pornographic or otherwise objectionable.
  • On-line gaming, on-line gambling, internet shopping, file sharing, or video broadcasting (e.g., YouTube), unless they have the permission of a member of staff to do so.
  • Reveal confidential company information of any sort (this includes client or employee data or any other material covered by existing company policies and procedures on confidentiality).
  • Intercept information meant for others or access controls of systems and networks of other individuals or organisations.
  • Unauthorised use of websites particularly citing hatred towards British Values.


Any learner committing any of the following breaches will be immediately asked to leave the college pending a decision on whether the learner should be suspended or withdrawn from the course.

  • Violent or intimidating behaviour towards any lecturer, member of staff, learner, college user or visitor, whether on any part of the college premises or outside of college or on social media.
  • Threatening, bullying, victimising or harassing behaviour towards any lecturer, member of staff, learner, college user or visitor, whether on any part of the college premises or outside of college or on social media.
  • Assaulting any user of the college whether on or off college premises.
  • Setting off fire alarms without due cause or ignoring the instructions of staff in an emergency.
  • Bringing / carrying an offensive weapon into college premises.
  • Being intoxicated on college premises and carrying, storing, using or dealing in any illegal substances on college premises.
  • Committing theft, attempting to commit theft or aiding and abetting theft.
  • Disrupting others from learning or the function of the college.
  • Endangering the health and safety of others as laid down in the college’s health and safety policy.
  • Failure to stop any unacceptable behaviour / misconduct when instructed to do so by a member of the college staff.
  • Causing disruption or failing to comply with an invigilator’s instructions, during examinations, this is examination malpractice.
  • Plagiarism, putting work that is not your own forward for assessment, e.g. text copied from the internet or other learners’ work
  • Bringing into the college network illegal (copied or downloaded music, pirate software, etc.), offensive and extremist (racist, obscene etc.), pornographic or potentially harmful data (programs, viruses, etc.).
  • Harassment of anyone on the grounds of sex, age, race, colour, nationality, ethnic or national origins, marital status, sexual orientation, family responsibility, disability, political or religious belief, lack of religious belief, socio-economic background.
  • Inappropriate behaviour, e.g. causing disruption or failing to comply with an invigilator’s instructions, during examinations.
  • Bringing the name of the college into disrepute.
  • Falsification of any assessment documentation.
  • Failure to attend or improve attendance once actioned in a satisfactory time scale may result in being withdrawn from their course
  • Not attending a sufficient amount of guided learning hours
  • Failure to commit to all elements of your study programme such as English and maths and meet attendance and behaviour requirements in the first 6 weeks of programme to all elements

Disciplinary action will be taken in any of the above situations and is taken seriously by the college.


LCBT’s disciplinary procedure mirrors that of industry. Before the Disciplinary process is implemented learners are given up to 2 ‘Improvement points’, this allows learners to address any concerns where they have not met college rules or regulations as outlined in the section above.

Improvement points will be discussed between learner and Lecturer, Program Manager or other Senior Manager.  Learners will be given an agreed time by which the improvements should be made. Failure to show improvement after the 2nd Improvement Point will instigate the Disciplinary Process.

The disciplinary process follows a sequence from 1-5 as outlined below, with Exclusion from college being a serious and last resort.

LCBT Disciplinary Process

The possible outcomes of the suspension meeting could include; no further action being taken, being put onto a report system to allow behaviour and performance to be monitored or exclusion from the programme of study.

Failure to attend a suspension meeting may result in the hearing taking place in your absence.  The outcome of a suspension meeting will be communicated to learners 5 working days following the meeting date.

 ** Any learner who displays inconsistent behaviour or gross misconduct will be suspended pending investigation which could result in permanent exclusion

Please note that they have the right to appeal any disciplinary action that is taken, at any stage of the process. An appeal should be addressed in writing to the Head of Safeguarding, London College of Beauty Therapy, Ramillies House, 1-2 Ramillies Street, London, W1F 7LN, or alternatively email

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