Appeals Procedure

2. Formal Appeals Procedure

If, after the informal discussion with the IV, the candidate wishes to make an appeal, the learner must ask the IV in writing for a re-assessment. This must be done within 5 working days of receiving the original assessment result and addressed to the Team Lead IV/Head of Training.
Learners can appeal against the following;

• The assessment plan – the learner can appeal if they do not agree with the suggested methods, location, time and criteria
• The assessment – the learner has the right to appeal if they feel that the assessment differed from what was agreed on the assessment plan or they feel that they did not receive a fair assessment.
• The assessment decision – the learner can appeal if they feel the assessor’s judgment was unfair.

The IV on receipt of the formal appeal from the learner will

• Try to seek  a solution negotiated between the relevant assessor  and learner
• If it is not possible to reach an agreement then a date will be set for an IV  appeals panel to meet

The IV team will then normally meet within 10 working days of the receipt of the   appeal by the lead Iv/Head of training, with re-assessment, if deemed necessary taking place within 5 working days of the appeals meeting.

The IV team should ensure that full original details in writing are obtained from both the assessor originally involved and the learner.

The outcome of the appeal may be as follows;

• Confirmation of the original decision
• A re-assessment by an independent assessor
• A judgement that adequate evidence of competence has been shown;
• An opportunity to re-submit for assessment within a revised agreed timescale.

If the candidate is still not satisfied with the decision at this stage and this procedure has been exhausted, then the candidate can contact the awarding body.
The awarding should only be contacted when this procedure is FULLY exhausted.