If, after the informal discussion with the IV, the candidate wishes to make an appeal, the learner must ask the IV in writing for a re-assessment. This must be done within 5 working days of receiving the original assessment result and addressed to the Team Lead IV/Head of Training.
Learners can appeal against the following;
The IV on receipt of the formal appeal from the learner will
The IV team will then normally meet within 10 working days of the receipt of the appeal by the lead Iv/Head of training, with re-assessment, if deemed necessary taking place within 5 working days of the appeals meeting.
The IV team should ensure that full original details in writing are obtained from both the assessor originally involved and the learner.
The outcome of the appeal may be as follows;
If the candidate is still not satisfied with the decision at this stage and this procedure has been exhausted, then the candidate can contact the awarding body.
The awarding should only be contacted when this procedure is FULLY exhausted.